Help center
How can we help?
Search common questions or reach out — we usually reply within a few hours.
General
What is Nema TV?
Nema TV is a live TV streaming service delivering channels from India, Bangladesh, Nepal and Pakistan to your favourite devices. A dedicated Arabic TV Package is coming soon.
Where is Nema TV available?
Anywhere with a stable internet connection. Some feeds may be geo-restricted by their broadcasters.
What internet speed do I need?
5 Mbps for SD, 10 Mbps for HD. Wired or 5 GHz Wi-Fi is recommended for large screens.
Can I gift a subscription?
Yes — contact support@nematv.com and we'll set it up for you.
Managing your account
How do I sign up?
Fill out the signup form on the homepage with your preferred duration. We'll email a secure checkout link.
How do I change my plan?
Cancel the current one and start a new one at the end of your billing period, or write to support to switch immediately.
How do I update my email?
Sign in, go to Account → Profile, and update the email. All future communication will use it.
I forgot my password.
Use the 'Forgot password' link on the sign-in page. A reset link is emailed to you.
Watching Nema TV
Which devices are supported?
Roku, Fire TV, Android TV, Android phones/tablets, iOS iPhone/iPad, and any modern web browser.
Can I watch on multiple devices?
Yes — your subscription is for household use with concurrent stream limits per plan.
Is DVR available?
Yes, a 3-day DVR is available on selected channels — pause, rewind and catch up.
Can I stream in HD?
Yes, wherever the source feed supports HD. Adaptive bitrate handles slower connections.
Technical help & troubleshooting
A channel is buffering.
Try switching to a wired connection, restart the app, and confirm your connection speed. If the problem persists, email support with the channel and timestamp.
My app won't open.
Reboot the device and reinstall the app. If it still fails, note the error message and email support.
Playback stops after a few minutes.
This is usually a network handoff issue. Toggle Wi-Fi/Ethernet and disable VPNs while streaming.
Audio out of sync.
Restart playback and switch the audio track if available. On TVs, disable extra audio post-processing.
How do I contact support?
Email support@nematv.com — we typically reply within a few hours during business days.
Talk to a human
Still stuck? We're one message away.
Email support first — it's the fastest way to get a fix, because we can attach logs and screenshots to your ticket.